Night Support
Operations
Description

Closes: When position is filled.

Schedule: Monday through Friday. 4:00 PM to 1:00 AM. 

Pay: DOE, range of $18/hour to $23/hour + night shift differential and discretionary monthly performance incentive. 

Equal Opportunity Employer?: Of course.

Benefits: We get paid weekly! Health, Dental, Life, Vision and other voluntary benefits.  We offer a 401k plan with a 20% match. We also offer sick/vacation time and a great working environment.

Your responsibilities will include

General Summary: The Night Support person is the first point of contact for the company’s customers and drivers after hours. Night Support is responsible for ensuring proper and accurate information regarding the service of the customer’s freight. Night Support maintains an efficient, professional, and stellar example of what the company stands for not only customer base but to our internal customers, and our driving fleet. The cultivation of both customers is an essential function and an example of our company culture, The PRIDE Way. 

Essential Job Functions:

  • Data entry
  • Appointment setting
  • Daily communication with customers regarding loads
  • Load tracking
  • Load editing
  • Problem-solving
  • Customer website maintenance
  • Attendance is an essential job function
Job requirements
  • Customer service
  • Professional writing abilities
  • Hours of service (HOS)
  • Transportation knowledge
  • Good knowledge of Microsoft Office
  • Problem-solving
  • Teamwork
  • Partner with and assist with driver development
    • Engage in meaningful, respectful, professional, and friendly interaction with each driver
    • Develop and coach drivers through continued training and discussions, specifically on:
      • Production
        • Efficiency of available hours
      • On-time %
      • Trip- planning
    • Answer all messages
      • Be timely in responding
    • Answer driver phone calls
      • Talk with or contact each driver daily
      • Build relationships for retention
    • Verbal dispatch
      • All produce loads
        • Review loading instructions
        • PO numbers
        • Check reefer temperatures and settings
        • Routing information
      • Critical Customers
        • Go over all load information
        • Routing
        • Stress/emphasize the importance of on-time delivery for these customers
        • Swap late-running loads
      • PTA’s
        • Accuracy
          • Check hours with drivers to make sure PTA’s are correct at the time of the loaded call
        • Safety
          • Manage drivers into compliance
            • HOS
            • Safety awareness
          • Communication
            • Notify proper individuals of late or potentially late loads prior to being too late to recover
              • Updates hourly on delays at loading or unloading to proper individuals
            • Track and trace twice daily
              • Track all equipment to make sure they are on schedule
              • Track all picks until loaded
                • Update all computer-work with real-time for accurate customer communication
              • Reports
                • On-Time Report
                  • Add comments for each late load

 

All qualified applicants will go through pre-employment testing, including verification of employment, background check*, and drug screen (hair-follicle).

*Individuals with a criminal record will not be automatically disqualified. Each qualified applicant is considered on a case-by-case basis.

What we offer
  • Weekly pay
  • Health, Dental, Life, Vision and other voluntary benefits
  • 401k Plan with an employer match
  • Sick and vacation time
  • Company sponsored events like contests, BBQ’s and other fun stuff (always involving food)
  • A great culture and environment in which to work