General Summary:The Night Support is the first point of contact for the company’s customers and drivers after hours. Night Support is responsible for ensuring proper and accurate information regarding the service of the customer’s freight. Night Dispatch maintains an efficient, professional, and stellar example of what the company stands for not only customer base but to our internal customers, our driving fleet. The cultivation of both customers is an essential function and an example of our company culture, The PRIDE Way.

Schedule: Rotating Schedule of 4 Shifts on 4 Shifts Off 5:00 PM to 5:30 AM.  

Pay: Annual Base Salary of $41,600 to $47,840 depending on experience + discretionary monthly incentive 

Essential Job Functions:

• Data entry
• Appointment setting
• Daily communication with customer regarding loads
• Load tracking
• Load editing
• Problem solving
• Customer web site maintenance
• Attendance is an essential job function

Knowledge, Skills, and Abilities:

• Customer service
• Professional writing abilities
• Hours of service (HOS)
• Transportation knowledge
• Good knowledge of Microsoft Office
• Problem solving
• Teamwork
• Partner with and assist with driver development
  • Engage in meaningful, respectful, professional, and friendly interaction with each driver
  • Develop and coach drivers through continued training and discussions, specifically on:
    • Production
      • Efficiency of available hours
    • On-time %
    • Trip- planning
  • Answer all messages
    • Be timely in responding
  • Answer driver phone calls
    • Talk with or contact each driver daily
    • Build relationships for retention

• Verbal dispatch
  • All produce loads
    • Review loading instructions
    • PO numbers
    • Check reefer temperatures and settings
    • Routing information
  • Critical Customers
    • Go over all load information
    • Routing
    • Stress/emphasize importance of on-time delivery for these customers
    • Swap late-running loads
  • PTA’s
    • Accuracy
      • Check hours with drivers to make sure PTA’s are correct at time of loaded call
    • Safety
      • Manage drivers into compliance
        • HOS
        • Safety awareness
      • Communication
        • Notify proper individuals of late or potentially late loads prior to being too late to recover
          • Updates hourly on delays at loading or unloading to proper individuals
        • Track and trace twice daily
          • Track all equipment to make sure they are on schedule
          • Track all picks until loaded
            • Update all computer-work with real time for accurate customer communication
          • Reports
            • On Time Report
              • Add comments for each late load

 

• Ability to work in a high-stress and fast-paced environment
• 1-2 years of experience dispatching OTR fleets preferred
• Have working knowledge of all Federal, State, and local transportation laws and regulations
• High degree of initiative and working knowledge of Microsoft Excel and Work
• Ability to organize multiple work assignments and establish priorities
• Ability to pay close attention to details and to ensure accuracy of driver load information
• Ability to create a team environment and sustain employee commitment

Qualified applicants will complete a pre-employment drug screen (hair follicle testing), verification of employment, and background screen.

Applicants with a criminal history are not automatically disqualified. We review on a case-by-case basis.

• Weekly pay
• Health, Dental, Life, Vision and other voluntary benefits
• 401k Plan with an employer match
• Sick and vacation time
• Company sponsored events like contests, BBQ’s and other fun stuff (always involving food)
• A great culture and environment in which to work