Schedule: Monday through Friday, 8 AM – 5 PM

Pay: Hourly wage of $19 (DOE) + Discretionary Monthly Department Incentives. 

Equal Opportunity Employer: Of course

Benefits: We get paid weekly! We offer Health, Dental, Vision and other voluntary benefits as well as a 401(K) plan with a 5% match of your contribution! Additionally, we offer sick/vacation time and a great working environment.

General Summary:As a capacity manager, you will negotiate rates on freight movements utilizing our large base of existing carriers and work to develop relationships with new carriers. Much of your time will be spent in a margin-producing role; follow-up and attention to detail are equally important. We are looking for an individual who works well with various personality types. Someone who can assess needs, prioritize, and ensure individual, team, and company goals are met to produce profitable outcomes.

 

• Providing customer service and support
• Negotiating freight rates with current or new partner carriers
• Prioritizing daily initiatives
• Making outbound phone calls and taking inbound phone calls
• Responding to customers/carriers/co-workers through email promptly
• Verifying potential new partner carriers are qualified based on our vetting process.
• Status checks (location and temp are applicable) throughout the day on all loads picking/delivering or in progress.
• Communicating with the booking account manager regarding any issues.
• Identify changes in the market to ensure rates are covered at the most profitable rate.
• Supporting the Account Manager's weekly goals

Knowledge, Skills, and Abilities:

• Strong background in sales support and customer service
• Outbound and inbound calling experience
• Organized and effective under pressure
• Excellent verbal and written communication skills
• Ability to be successful in a fast-paced environment with rapidly changing priorities
• Problem-solving and analytical skills
• Attention to detail and accuracy
• Ability to multi-task in a Windows-based environment
• Enjoys working in a team-oriented environment
• Able to build and manage carrier/customer relationships
• Goal oriented

 

• Weekly pay
• Health, Dental, Life, Vision and other voluntary benefits
• 401k Plan with an employer match
• Sick and vacation time
• Company sponsored events like contests, BBQ’s and other fun stuff (always involving food)
• A great culture and environment in which to work

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.